SERVICE LEVEL AGREEMENT
https://iqihost.com/ Service Level Agreement is a manifestation of our everlasting commitment towards providing unmatched levels of technical support, customer service and customer care. Our technical support team has proven expertise in keeping our networks and servers operational at optimum levels along with cordial and top caliber service to our clientele. Our Service Level Agreement (SLA) allows you continued peace of mind as it is made to ensure you get a service which is one of the best in the industry.
The Service Level Agreement published below here is applicable for all our dedicated server customers. A Client’s application / eligibility for performance credits or refunds will be determinable based on https://iqihost.com/ in-house monitoring system statistics and the customer shall abide by it and accept the integrity of all such measurements.
Following are the definitions and terms of the Service Level Agreement.
The https://iqihost.com/ Network would include all facilities, features, hardware, equipments, softwares and applications used in-house, decisive and vital network sections which are in use at any given time by https://iqihost.com/ to provide managed dedicated servers’ service to its customers.
I. Managed Dedicated Service
(a) Round-The-Clock Technical Support:- https://iqihost.com/ technical support team will be on standby to assist customers at any time i.e. 24 hours a Day, 7 Days a Week, 365 Days a year including national holidays. We do not charge customers for any technical support tasks or trouble-shooting.
(b) Network Security: – iQiHost will provide security on the overall network level at the datacenter / Network Operations Center to all its dedicated server customers. This security cover is inclusive of maintenance of all Tier III carrier links, intensive and regular network scans, ensuring security at router and switch levels and managing the overall connectivity of the NOC to streamline and enhance the performance of the individual servers.
Spyware and /or anti-virus based protection cover against Denial Of Service attack on an individual server level, firewalls and server-based security functions are not part of the network security functions of the iQiHost technical staff.
(c) Server Level Monitoring:- All dedicated servers will be participants of the extensive and state-of-the-art service and port monitoring system which is deployed by iQiHost where up to eight Port/Services/Daemons can be monitored per server. This system performs a standard check of all active ports and services functional on the server after every five minutes. A flag is raised which determines that either a service or a port has failed (recognized by the system) when the monitoring algorithm trips or does not receive a response from the respective server. iQiHost will make every attempt to restart services which have failed. However, it will be the customer’s prerogative to provide a plan or layout of procedural routine to be followed during such times. The server owner / customer has to define the operational steps which they wish to be followed at times of a service or port failure.
(d) Advanced Support: – This is a support package which customers get to use every month. Every dedicated server customer is allotted 5 hours per month as advanced support hours which they can use at any time they have a need for it. Customers can request for server trouble-shooting, software installations / configurations/ server tweaks / performance checks and any other task which they feel requires the technical support team’s assistance.
(e) Server Protection: – This includes antivirus protection as well as firewall based security. iQiHost classifies “server anti-virus” as file based anti-virus software which when installed on the customer’s server affords protection against Trojans and malicious viruses. The anti-virus program will be modernized / updated on routinely and on all such occasions will also include a full scale scan of the server on which it is installed. Regular updates / alerts / information regarding any such viral content will be passed on to the customer for their reference. All such content would be systematically deleted / quarantined only on the customer’s request.
iQiHost also has a hardware firewall based solution which when incorporated enhances the safety and greatly diminishes the vulnerability of your servers. A properly configured dedicated firewall affords complete security against external threats. iQiHost delivers this service only on request from the customer at additional charges.
(f) General Server Examination:- iQiHost would gladly accept any request from customers to examine their server. This examination would cover resource usage, i.e consumption of hard-disk space, memory usage, processor load levels, bandwidth usage and any other general configuration of the OS or the hardware of the server. All such requests are carried out by an engineer who is not less than level II. At the end of an examination, an up-to-date rating of your server’s performance would be provided and suggestions / recommendations (if needed) would be put forth to the client for their consideration.
iQiHost also has live Routing Table Generator (RTG) graphs which facilitate the review of your bandwidth usage over select time periods. Every server is allotted a pre-defined amount of bandwidth to their server. The counter is set to zero at the beginning of each cycle. Customers may request for these RTG graph to be enabled on their individual server at no extra cost by contacting the technical support department. In the eventuality of a customer exceeding their monthly bandwidth allocation, overage charges would be levied based on the quantum of the additional bandwidth used.
(g) Miscellaneous Server Maintenance: – Support activities such as operating system updates, patching of operating systems, and installations of security patches, service packs, hot fixes and kernel updates are a part of the miscellaneous server maintenance service which is done on an uninterrupted basis from time to time after fixed intervals. Miscellaneous maintenance is also inclusive of installation / configuration of Intrusion Detection Systems (IDS) that are used to sniff out data packets transferred over our network which helps advanced understanding of the activities occurring on your server. Typically, an IDS distinguishes the various network packets which make up the traffic to and out of your server on pre-defined ports, and also drop harmful malicious network packets approaching your server.
All servers on the Linux platform will have one of the following IDS installed on them: PortSentry and/or APF/BFD. Servers on the windows platform would be protected by Black ICE Defender.
iQiHost makes every attempt to send prior notifications & post updation notices whenever possible, however these cannot be guaranteed.
II. Service Definitions
(a) Service Accessibility: – This is termed as the availability and accessibility of the server over a calendar month, wherein it is assumed that the customer has internet connection from their place of access. iQiHost network facilities would be available for use at any time without any major interruptions (not including minor latency) for 100% of time every month. However, any disruption on account of problems relating to an upstream provider shall not be considered as an interruption.
(b) Downtime: – iQiHost classifies downtimes in two categories namely (i) Service Downtime and (ii) Maintenance Downtime.
(i) Service Downtime is a period of previously unplanned interruption of services wherein the customer is unable to access the iQiHost network and /or the server. Such an interruption should have been caused as a result of a problem / snag / issue within the immediate network segments of iQiHost and should have been confirmed by the company. Downtime is measured as the sum of all the period(s) (in case there has been more than one such instance) within a calendar month. For any such period of service unavailability, the technical support and services staff of iQiHost would be on stand-by to assist, provide information and update customers.
Any downtime which is fallout of using external / third-party software and / or applications by the customer will not be calculated by iQiHost. The customer shall indemnify iQiHost of any such incident. iQiHost shall not be liable to give any credit / refund in such cases.
(ii) Maintenance Downtime is the period when iQiHost networks and / or the customer’s servers may be down or not reachable owing to maintenance and / or repair work being performed by the iQiHost engineers and administrators. Customers will be given prior information atleast 24 hours before such an activity is undertaken. Such a communication shall be carried out through emails and / or the community forum. iQiHost shall make every feasible attempt to carry out such maintenance activity within a time window best suitable to the customer, however there is no guarantee of this happening.
(c) Service Monitoring:- iQiHost provides a unique service wherein customers can have the TCP/IP based services and applications / softwares analyzed through an internal monitoring system. For any such server to be induced into the internal monitoring system, the technical support team has to be in possession of a genuine, administrative access to resolve any failures in the service or operating system. In case, administrative access is not available, iQiHost shall not be held responsible for any downtime or inaccessibility which arises because of such an eventuality.
(d) Chargeable System Administration:- Any /every configuration or installation, performance tuning or trouble-shooting of any kind which involves accessing the customer’s server and is not part of our Server Management plan, would be termed as chargeable system administration.
III. Performance Credit – In the event of iQiHost not being able to offer 100% network uptime for the particular calendar month, a performance credit will be given to the customer’s account. Such downtime would be measured from the time customer raises a trouble ticket up until the server is once again able to send and receive data packets. A credit of 5% of the monthly hosting charges would be given for every single 30 minute period of downtime. At no point of time shall the total credit exceed the amount paid as one month’s hosting fee by the customer.
“A performance credit shall not be payable unless you request it within 40 days of the end of the calendar month in respect of which the Uptime Service Level was not met.”
IV. Exclusions of Service
(a) Downtime caused or occurring as a result of the following actions / activities shall not be considered under this Service Level Agreement.
(i) Issues / Factors / Causes outside the immediate purview of iQiHost
(ii) Pre-Announced scheduled maintenance downtime
(iii) Customer’s Local Area Network (LAN)
(iv) Softwares / Access Limitations / within the customer’s local and internal network environment which includes but is not limited to local area workstations, firewall – both hardware and software, anti-virus / spyware programs, bandwidth shaping and configuration devices or any other such software / tool / virtual device.
(v) Any end-user software or the customer’s internet connection
(vi)Downtime or interruption to service as a result of a DoS or DDoS Attack, SYN, Port Flood, SQL Injection or similar.
(b) IQiHost shall not be held liable to give credit or offer compensation for any failure / delay / interruptions which occur as a result of the customer, the customer’s employees / agents / contractors (sub-contractors). The instances for such occurrences include but are not limited to;
(i) Operating system / Software / Applications associated issues.
(ii) Any resource abuse / server overload / over utilization of resources on the server
(iii) Improper / inaccurate / erroneous configuration of any software
(iv) Wrong / non-compliant usage of installed softwares
(v) Issues / complications / problems arising out of operating system exploits, corruption of the OS or its binaries, service exploits, hacking or bandwidth-based attack of any nature and intensity.
(c) Downtime or turn-around times taken up by any Chargeable System Administration work performed which includes additional support tasks done on the servers by iQiHost technical support team and is not a part of the standard Server Management Services shall be excluded from the calculation for “Performance Credit”.
V. Hardware Peripherals And Terms
(a) Server: – The assembly of a processor (s), memory (RAM), hard-disk(s), Network Interface Card (NIC), motherboard together would be termed as a “server”.
(b) Hardware Replacement: – All such replacements shall be done within two hours from the time of the problem being reported to the technical support team. If, by chance, the said hardware peripheral is not replaced within the stipulated two hours, 5% of the monthly hosting charge would be credited to the customer’s account for every subsequent hour of downtime.
(c) Hardware Replacement Guarantee: – The two hour hardware replacement guarantee is available on our Dell(TM) PowerEdge Servers. The Hardware Replacement Guarantee and this Server Level Agreement is valid and applicable only for servers who have an age of 24 months or less and are racked in our Maidenhead Facility.
(d) Hardware Upgrade: – Charges levied for hardware peripherals during the sign-up process and on subsequent capacity upgrade would differ. All requests for hardware upgrade would be subject to a one-time setup fees. The hardware peripheral which has been upgraded would be charged on a per month basis.
(e) Server Restoration: – In the unlikely event of a hardware failure leading to the corruption of the installed operating system and the data files, malfunctioning of the server and / or its configurations, IQiHost shall make every possible and feasible attempt to return the server system to the original state. For any other circumstance, situation or upon request by the customer, “server restoration” would mean restoring the server system to the configuration similar to the date when the server was commissioned and made operational for the customer.
(f) Server Migration: – Data migration shall be done free of charge for any customer who request their data to be moved from one server to another server within iQiHost network. However, in all such cases, customers would have to provide a 30 day advance notice for the old server to be canceled, after having ordered the new server. Movement of data would begin only after a 30-day cancellation notice for the old server has been received along with the order for the new replacement server.
For customers who wish their data to be migrated from a server with their previous host into a server they purchase from iQiHost, administrative charges would be levied depending on the OS of the other server, size of the data to be moved, control panel of the other server, on a case by case basis.
(g) At no point shall iQiHost be held liable for the restoration of data to the server. At all times, the customer shall bear the responsibility of data restoration. Any data loss which may occur during such a process of data restoration.
(h) At no time shall iQiHost be held responsible for the overall security of individual servers. While every attempt would be made to help the customer, the end responsibility lies with the customer themselves. A monthly audit which includes security checks is performed on all our medium range and high end dedicated servers, on request by the customer. This is a part of our Server Management Program; however, security is the responsibility of the customer. Webhosting reserves all the rights to suspend / cancel / terminate services for any account which has a server being compromised owing to fragile password schema, gross negligence of basic recommended security measures, scripting errors and /or loopholes, elderly backend application content, and any other such incident which iQiHost shall deem as a violation. Customers may request security checks or system administration and / or trouble-shooting to be performed on such servers (compromised due to owner negligence) for which custom technical charges of INR 2000.00 per hour will be levied, with a minimum leviable charge of INR 2000.00 for such an instance.
(a) Overall Network and System Security: – Any /every attempt or instance of network or system security breach would be treated with the strictest possible punitive action including but no limited to criminal and/ or civil proceedings and liability. iQiHost shall concentrate all the required faculties and extend its fullest co-operation towards the enforcement authorities and help facilitate the prosecution of such customers. The actions which may be termed as violations / breach of terms includes (but is not limited to) the following list.
(i) Binding IP addresses which have not been allocated to the customer’s server.
(ii) Scanning, probing or testing the vulnerability of a server on the internet or to breach the authentication and security measures without the requisite authorization from the subject server.
(iii)Accessing data not intended for user of the customer’s account without explicit written consent of the concerned server’s owner.
(iv) Intervening with any external network, host or user through activities (not limited to) such as mail-flooding, bulk mailing, outbound broadcasting, overloading servers, sending unsolicited access requests and or exploiting known vulnerabilities or similar circumstances.
(v) Spoofing and /or forging TCP/IP packet headers in an email-based or newsgroup posting thus exploiting relay services of external mail /web servers.
(b) IP Delegation:- iQiHost shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to the customer by iQiHost, and iQiHost reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion. Even though the customer is assigned an Internet Protocol (IP) address for their sole usage, iQiHost shall retain all rights to use that IP itself and that the customer shall have no right to use that IP address without the explicit consent of iQiHost.
(c) Infringement Notifications: – iQiHost categorically states that it bears no responsibility towards supervising or performing watch-dog duties over the customer’s activities and ascertains incidents of AUP violations or patrol internet activities.
First time violation or infringement committed by a customer shall be notified to them through electronic email and may also be subject to impermanent disabling of services. This would be restored subject to the customer’s written understanding and commitment to refrain from such actions / activites.
Second instance of violation shall result in an immediate disabling or suspension of services to the customer’s server with or without notification to the customer. and also bear the risk of their services being terminated without further notice.
iQiHost reserves the right to ascertain the violation and its severity so committed by a user of the terms of services so laid out, and also the right to drop (blacklist/nullroute/unroute) the section of IP space involved in Spam/Virii/Illegal-Distributions or Denial-of-Service/Packetstorm complaints if it is clear that the offending activity is causing moderate to major harm to parties on the Internet. There may arise a situation where iQiHost has to act before notifying the customer about such an action. At such times, contact with the customer shall be established at the earliest available opportunity once the infringement /violation committed have been corrected.
(d) Service Suspension / Cancellation: – The right to suspend / cancel services impermanently or for good rests with iQiHost at all times. Network Engineers who have been empowered with decision making rights would be the sole arbitrators of all actions of infringements, violations and abuse committed by users / customers. Servers which are the target of a violation also stand the risk of being disconnected if they are deemed to be dangerous to the network. Any customer whose server is found to be carrying / propagating inappropriate and /or unscrupulous activity stands to be deactivated with immediate effect for the time frame taken to complete a full-scale investigation of such an incident. iQiHost may not inform the customer in advance about such suspensions. As and where the need be, enforcement agencies would be informed about the misappropriation. No downtime credit is applicable for any such incidents where the customer’s server is inaccessible / offline.
iQiHost has the sole discretion to amend all of its usage policies and /or terms of service at any given point of time. Strict adherence to all such policies is mandatory and binding on all managed dedicated servers, resellers and sub-networks of iQiHost. Any discrepancy or failure to meet the terms set would result in instant cancelation of services. Resellers would be liable for the actions of their end customers where any breach has been committed. iQiHost strongly encourages resellers to implement a similar or even sterner AUP or TOS for their customers.
(e) Sundry Information:- It would be the customer’s prerogative to update their contact information and provide iQiHost with the most recent and functional contact details including email address, telephone number and fax in that preferential order. If a customer happens to receive a waiver inspite of infringing or breaching the terms of service or any service document, it shall at no time be construed as a permanent waiver. iQiHost shall reserve the rights to take necessary actions at any time.
iQiHost shall not be liable for any damage / loss of revenue a customer’s business may suffer as a fallout of using its services including (but not limited to) non-deliveries, wrong delivery, delays and any and all service interruptions caused. iQiHost does not undertake any warranties or guarantees, written or otherwise of any of the services provided to the customer.
The contents published on websites hosted on our network, the links provided to the customers and the network access allowed are part of the service provided to customers. iQiHost shall not assume any responsibility towards the contents and also any liability or inappropriate usage of its AUP and TOS. Contents uploaded on the websites hosted on the iQiHost network is the sole responsibility of the customer to whom the server has been given.
(f) Network Security: – Standard Network Security is defined as the overall core network security that
iQi Internet Technologies Private Limited. provides every customer. This security is provided on the network level and includes secure router configurations, frequent network scans, and overall knowledge of maintaining a secure network. This service does not imply any server-based security, firewalls, DDOS/Attack protection on the server level, or Anti-Virus/Spyware based protection.
(g) Indemnification: – Customers using the services provided by iQiHost agree the usage policies and conditions laid down in its fullest and most specific sense. Customer shall also protect the interests of iQiHost and shall indemnify it for any infringement and / or violation of the terms laid by it. The customer would assume responsibility of any legal challenge / dispute which arises as fallout of customer’s or a customer of a customer’s activity, the customer will pay any damages awarded against iQiHost , in addition to all costs and attorney’s fees.
The customer acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of iQiHost and that damages resulting from any interruption of service are difficult to be determined. Therefore, the customer agrees that iQiHost shall not assume any damages arising from such causes beyond the direct and exclusive control of iQiHost. Customers further acknowledge that iQiHost liability for its own negligence may not in any event exceed an amount equivalent to charges payable by the customer as hosting services charges for a calendar month. In no event shall IQiHost be liable for any special or consequential damages, loss, or injury.
VII. Support Functions And Limitations
iQiHost shall provide uninterrupted round-the-clock to all its paying customers. While the technical support team shall attempt to resolve all possible issues related to the server, operating system, mandatory protocol services and critical OS functions, there are certain areas and niche segments over which the support team personnel may not have proven expertise. This includes support for CGI programming, Cold Fusion, ASP.NET, MS-SQL, PHP or any other programming and / or database application and any other application specific issues.
In the course of providing service to our customers, IQiHost has forged strategic partnership with numerous vendors who develop these applications. While every possible attempt to support issues pertaining to these softwares and applications would be made, there is no guarantee of a concrete resolution being provided by iQiHost itself. Such situations warrant that the bugs / malfunctions be escalated to the developers themselves. Any resolution for such issues is subject to the progress achieved by the original developers of the product / software.
Any request for reload of operating systems will attract a levy of INR500.00 per reload request. Backing up of any data which may be present on the server would be the customer’s liability.
VIII. Usage Terms
(a) Account / Service Cancellation: – All cancellation requests have to be put through our online support portal at http://support.iQiHost.com from the “Dedicated Server Support”. Customers would have to give a thirty (30) days notice prior to cancelling the services of their account. It is mandatory for the customers to send an email from the primary email address registered with iQiHost when they signed up or the last updated one as per billing records. The subsequent renewal will be charged to the customer’s account should there be a failure on the customer’s part to serve the cancellations notice prior to 30 days. To site an example, if the account’s renewal date is 01st October, then the cancellation notice has to be given on or before 01st September, but not later than that.
(b) Account Payments: – iQiHost shall accept payments towards customer accounts through credit cards (Visa, MasterCard & American Express), the American Express charge-cards, Paypal, payumoney. All additional transaction fees / payment charges / administrative charges will have to be borne by the customers. iQiHost, on its sole discretion, may refuse to accept payments through certain modes owing to previous instances of reversals / charge-backs and or abuse / misuse of such methods. Customers who have been found to have abused / misused such payment modes stand the risk of their accounts being terminated immediately for good without any advance information and would also have to forfeit any term payments made to iQiHost.
A reminder is sent to all customers 15 days in advance of the date of renewal. A subsequent reminder is sent 7 days in advance of the renewal date. The final reminder is sent on the date of renewal itself. The reminder is sent in advance so as to allow time for our customers to arrange for funds to be paid as renewal. IQiHost should be in receipt of all account related payments on or before the end of the fifth day of the five-day grace period allowed for the services it renders. If payment for the returned check amount and service fee is not remitted in full by 12 P.M. GMT the following business day, the server will be deactivated until payment is received and subject to regular reactivation fees. If a check is returned for any reason, the account will be assessed a INR500.00 service charge. Failure to pay the account due by the 5th day would result in suspension / cancellation of services. A INR500.00 charge would be levied on all such accounts which have to be reconnected upon the payment of the past due invoice. Accounts that are not collectable by iQiHost will be turned over to an outside collection agency for collection. The customer agrees to pay the company a “Processing and Collection” Fee of not less than INR500.00 nor more than INR800.00.
iQiHost shall not utilize any paper or hard-copy invoices. Customers are sent invoices for their accounts through emails.
(c) Refund Policy: – Any payment made towards dedicated servers is completely non-refundable and out of the scope of any money-back guarantees otherwise advertised on iQiHost. Customers have upto sixty (60) days to report any extra charge / additional unexplained levy or billing disputes to report it to the management of iQiHost. Customers who charge back payments made through credit card or reverse payments made through Paypal accounts shall have services to their accounts suspended / freezed with immediate effect as it turns out to be an infringement of the general terms of service which has been laid out. iQiHost is well within its rights to levy an administrative fee of not less than INR500.00 and not exceeding INR800.00. Any Paypal subscriptions payments setup by customers which remain not cancelled at the time of the service account being canceled with iQiHost would be readily refunded after deduction of relevant charges. The Paypal subscription would be terminated thereafter.
IX. Spam / Bulk Mail / UCE Policy
iQiHost has a “zero tolerance” approach towards any activity which may be constituted as either sending Bulk Emails, Spam Mails or Unsolicited Commercial Email (UCE) or all the three over its network. Hosting of websites which give out information that is advertised by UCE from external networks, hosting of ponzi scheme websites and / or HYIP sites on iQiHost networks shall not be tolerated and would be dealt with very strictly without any considerations along with the levy of a heavy penalty and also stand a chance of the termination of services to their account.
iQiHost would make every attempt to notify customer about any spam activity originating out of their servers. However, iQiHost is within its rights to initiate an instance investigation of such an incident occurring. Customer accounts may be limited or have restricted access to the network in order to prevent any further infringements. iQiHost, at its sole discretion, reserves the right to restrict, suspend or terminate customer’s account in the event of the charges of spam / UBE being substantiated against the customer, and also reserves the right to pursue civil / criminal remedies for all costs incurred towards the investigation procedure of any such substantiated spam policy violation. iQiHost shall extend its fullest co-operation to any law-enforcing agency that are investigating or seeking information about such instances.
All iQiHost customers are encouraged to have a similarly strict or even more stringent End-User Content Policy (EUCP) to help avoid any sort of policy /terms / usage violations which may happen from one of the end users. First time infringements would attract an “Administrative Fee” of INR2000 and the account which has violated the policy stands the possibility of being terminated for good. A repeat violation / infringement shall attract an “Administrative Fee” of INR5000 and immediate termination of all services / network access to such an account. For every hour that is spent by the iQiHost technical personnel to get to the root of the matter and investigate it thoroughly, the customer shall pay “Investigation Charges” of not less than INR500.00 per hour with a minimum leviable charge of INR1000.00.
X. Warranties / Indemnifications
The customer agrees that any effort by iQiHost to modify / modernize its good or service would not termed as a waiver of such limitations, and that any iQiHost warranty shall not be deemed to have failed of their indispensable purpose. The customer shall further agree to the fact that iQiHost shall not assume any monetary loss, usage loss, business interruptions / disruptions or responsibility of any sort of consequential damage under this agreement or otherwise, even if it is substantiated that iQiHost was aware of such damages being incurred or occurring and / or due to gross negligence. Any further expressed or implied warranty stands null and voided on any modification made to the customer’s website by the customer themselves or their employees. Some jurisdictions do not permit the exclusion or limitation of liability for consequential or incidental damages, and, as such, some portion of the above limitation may not apply to Customer. In such jurisdictions, iQiHost. liability is limited to the greatest extent permitted by law.
The parties expressly recognize that iQiHost. does not operate, control or endorse any information, products or services on the Internet, and that any entities that do offer such information, products or services are not affiliated with iQiHost.
iQiHost. does not make any express or implied warranties, representations or endorsements to its clientele or any third party whatsoever with regard to any information, products or services provided through iQiHost. and obtained or contracted over the Internet, including, without limitation, warranties of: 1) MERCHANTABILITY; 2) FITNESS FOR A PARTICULAR PURPOSE; 3) EFFORT TO ACHIEVE PURPOSE; 4) QUALITY; 5) ACCURACY; 6) NON-INFRINGEMENT; 7) QUIET ENJOYMENT; AND 8) TITLE. iQiHost. shall not be liable to CLIENT OR ANY THIRD PARTY for any cost or damage arising either directly or indirectly from any transaction involving third parties’ information, products or services. Some jurisdictions do not permit the exclusion or limitation of liability for consequential or incidental damages, and, as such, some portion of the above limitation may not apply to Client. In such jurisdictions, iQiHost. liability is limited to the greatest extent permitted by law.
The parties expressly recognize that iQiHost. cannot and does not guarantee or warrant that files available for downloading through iQiHost. will be free of infection, viruses, worms, Trojan horses or other code that manifests contaminating or destructive properties. Client agrees that it shall be solely responsible for implementing sufficient procedures to satisfy Client’s particular requirements for accuracy of data input and output, and for maintaining a means external to iQiHost. for the reconstruction of any lost data. The parties also expressly recognize that the Internet contains unedited materials, some of which are unlawful, indecent, or offensive to Client, and access to such materials by Client is done at Client’s sole risk.
iQiHost. retains the right to enter into this Agreement and to allow the rights mentioned within this agreement. iQiHost. shall, in all good faith, comply with the terms of this Agreement. The goods and services provided by iQiHost. are provided on an “AS IS” basis, without warranty of any kind what-so-ever to the client or any third party.
This Agreement and all attachments or Exhibits supersede any and all other agreements, either oral or in writing, between the parties with respect to the matters stated herein, and this Agreement contains all of the covenants and agreements between the parties with respect thereto. This Agreement may be amended or modified only in writing, and shall be effective only after affixation of both parties’ signatures.
By signing this agreement you are activating your account on a Month-to-Month basis. Term Service Plan is available by contracts provided by sales@ iQiHost.com
Customers may be eligible for a fixed length Dedicated Server (“Term Service Plan”) or for a month-to-month Service Plan (“Non-Term Service Plan”). Except as permitted by the Agreement, you must maintain service with us on your Term Service Plan for the minimum term of 1 Year associated with that Term Service Plan. To execute this option please contact sales@ iQiHost.com
Your Service Plan sets out the charges for Services and is your Service Plan until that Service Plan is changed OR you switch to a different Service Plan OR your Services terminate.
Except as permitted by the agreement, if you terminate your term service plan before the end of the said term, or is terminated by IQiHost for any violation / infringement of any terms / policies / guidelines of this contract before the end of the term, customers shall pay a “termination fee” of not less than 50% of the remaining term of the contract. The terms relating to Non-Term Service Plans only apply after the current term expires. Customers on a non-term service plan may terminate services by giving a thirty (30) day notice to iQiHost.
At iQi Host, we stand by our 30-day No Questions Asked Money Back Guarantee For a reason: we are confident you will absolutely love our secure web hosting solutions! If ever you feel that we are not living up to our end of the bargain, or you want to reach out to us directly, We truly hope you will consider iQiHost as your next and last web hosting provider!
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